Recurring revenue, what it is made of, and what erodes it.
MRR
Also known as Monthly recurring revenue
MRR is the predictable revenue a subscription business earns each month from active subscriptions, excluding one-off fees.
Formula
MRR = number of active accounts × average revenue per account
Example: 180 customers paying an average of €210 a month is €37,800 MRR.
Benchmark: Paul Graham's yardstick for YC-stage startups: 5 to 7 percent growth a week is good, 10 percent is exceptional. Most companies at that stage measure it on MRR.
Source: Paul Graham, “Startup = Growth” (2012)
Related: ARR, Churn rate, Expansion revenue, Net revenue retention
ARR
Also known as Annual recurring revenue
ARR is the annualised value of a company's recurring revenue, calculated as monthly recurring revenue multiplied by twelve.
Example: €37,800 of MRR is €453,600 of ARR.
Benchmark: The venture-scale reference is T2D3: from about €1M ARR, triple it twice, then double it three times, reaching €100M around year five (Neeraj Agrawal, 2015).
Source: David Skok, “SaaS Metrics 2.0” (Matrix Partners)
Related: MRR, Burn multiple
Churn rate
Churn rate is the percentage of customers or revenue lost over a period, usually measured monthly.
Formula
customer churn = customers lost / customers at start
revenue churn = MRR lost / MRR at start
Example: Losing 12 of 400 customers in a month is 3 percent customer churn.
Benchmark: SMB SaaS commonly runs 3 to 5 percent monthly. Products sold to larger companies target under 1 percent.
Customer churn counts logos, revenue churn counts money, and they diverge when accounts differ in size. Losing small accounts puts revenue churn below customer churn; losing large ones does the reverse. Watching both tells you which customers you are losing.
Churn compounds, which is why small differences matter so much. Five percent monthly churn loses roughly 46 percent of customers in a year.
Source: David Skok, “SaaS Metrics 2.0” (Matrix Partners)
Related: MRR, Net revenue retention, Customer lifetime value, SaaS quick ratio
Expansion revenue
Expansion revenue is additional recurring revenue from existing customers through upgrades, added seats or usage growth.
Expansion is the cheapest revenue a company can earn, because the customer is already acquired, onboarded and paying. It carries no acquisition cost.
It is what pushes net revenue retention above 100 percent, and its absence is why some products with low churn still struggle to grow.
Related: Net revenue retention, MRR
Net revenue retention
Also known as NRR, net dollar retention
Net revenue retention is the percentage of recurring revenue retained from existing customers over a period, after expansion, contraction and churn.
Formula
NRR = (starting MRR + expansion − contraction − churn) / starting MRR
Example: Starting at €100,000 with €12,000 expansion, €3,000 contraction and €5,000 churn gives NRR of 104 percent.
Benchmark: Above 100 percent means the existing base grows without new customers. Best-in-class B2B SaaS reaches 120 percent or more.
NRR above 100 percent is the strongest signal in subscription economics: it means the company would grow even if it never won another customer.
It is also the metric investors use to separate genuine product-market fit from acquisition spending. Heavy new-customer growth masks poor retention for a while, and NRR is where the mask slips.
Source: David Skok, “SaaS Metrics 2.0” (Matrix Partners)
Related: MRR, Churn rate, Expansion revenue, SaaS quick ratio
Revenue concentration
Also known as Customer concentration risk
Revenue concentration is the share of total revenue coming from a single customer, and it measures how exposed a business is to losing one account.
Benchmark: Above 30 percent from one customer is commonly treated as a material risk in diligence.
Concentration turns recurring revenue into conditional revenue. The contract may be signed, but the company's survival now depends on a decision made inside someone else's business.
It is worth computing before it becomes urgent, because the remedies, spreading revenue or lengthening contracts, take quarters rather than weeks.
Related: MRR, Churn rate